1. What is a NeoReader?

NeoReader is a mobile application that turns a camera mobile phone into a code scanner and provides one-click access to mobile content on the go, anytime and anywhere. NeoReader features NeoMedia’s patented resolution technology and Gavitec’s ultra-small footprint and platform-independent code scanning algorithms. The NeoReader mobile application operates on many handsets. An audio alert lets you know that NeoReader is connecting to your desired destination on the mobile Web.

2. What kind of codes can I read with NeoReader?

Data Matrix, QR code, Aztec code, EAN, UPC and Code 128 can be read easily and promptly by the NeoReader mobile application.

3. My mobile phone is not supported? What should I do?

If your handset is not listed above, you can still use NeoReader. Simply bookmark the URL get.neoreader.com/go. This web page will allow you to enter keywords and barcodes, to access the same content available to users of NeoReader mobile application. And be sure to check back regularly, as the handset list is updated frequently.

4. Why do I get Qode Mobile Software instead of NeoReader?

NeoMedia's system automatically recognizes the handset model you are currently using. Depending on it, you will receive either the Qode Mobile Software or the NeoReader application.

5. What should I do if I get the following error during the NeoReaderKey installation: "Certificate error. Contact the application supplier."?

Please change the value of the option 'App.mgr. > Options > Settings > Software installation' to 'All'. Depending on the handset model, the application manager can be found in the 'Tools' or 'Installation' folder.